Your Questions, Answered

  • Yes! Many of our products are made in small batches with care and attention to detail. Because of this, slight variations in appearance, color, or scent may occur from batch to batch.

  • All of our products are vegan and cruelty-free. Product-specific information can be found on each individual product page. If you have questions about a particular item, feel free to contact us before ordering.

  • Full ingredient information is provided on the individual product listing whenever available. We encourage customers to review the ingredients carefully before purchasing.

  • Many of our products contain plant-based oils, extracts, waxes, and other naturally derived ingredients. Please check each product's ingredient list for specific details.

  • Everyone's skin is different. Even natural ingredients can cause irritation or allergic reactions in some people. We recommend checking the complete ingredient list and performing a small patch test before regular use.

  • Keep products in a cool, dry place away from direct sunlight and excessive heat. Some products may soften or melt when exposed to high temperatures.

  • Small-batch and handmade products can have slight variations in color, texture, shape, or appearance. These differences are normal and do not necessarily indicate a problem with the product.

  • Scent perception can vary from person to person. Temperature, individual body chemistry, and even the amount of product used can affect how a fragrance smells.

  • Orders are typically processed within 1-2 business days. Processing times may be longer during sales, holidays, product launches, or other particularly busy periods.

  • Orders are shipped using USPS. Available shipping options and costs are calculated at checkout.

  • Once your order has shipped, you'll receive a shipping confirmation containing tracking information when available.

  • First, check around your delivery area, mailbox, porch, and other locations where the carrier may have left the package. You may also want to check with household members or neighbors. If you still can't locate it, contact the shipping carrier first. If you need additional assistance, contact us and we'll do our best to help.

  • Please contact us as soon as possible and include photos of the damaged package and products. We'll review the situation and determine the best way to assist you.

  • If your order has not yet been processed, contact us as soon as possible. While we'll do our best to accommodate changes or cancellations, we cannot guarantee that a request can be fulfilled once an order has entered processing or shipping.

  • We're sorry! Contact us as soon as possible with your order information and a photo of the item you received, and we'll work with you to resolve the issue.

  • Absolutely! We love hearing what our customers want to see. While we can't promise every suggestion will become a product, customer requests help inspire future collections.

  • The best ways to stay in the loop are to join our email list and follow us on social media. That's where we announce new products, limited releases, sales, restocks, and other shop news.

Returns & Exchanges

We want you to love your purchase from The Little Shop of Smelly Goods!

Returns

Due to the nature of our personal care products, we do not accept returns of products that have been opened or used. For health and hygiene reasons, used products are not eligible for return or refund.

Damaged Items

If your order arrives damaged due to shipping, we’re happy to help with an exchange. Please contact us as soon as possible, and no later than 14 days after your order was delivered.

When contacting us about a damaged item, please include:

  • Your order number

  • A description of the damage

  • Clear photos of the damaged product and packaging

This information helps us document the shipping damage and determine the best way to assist you.

14-Day Notice

Requests regarding damaged products must be submitted within 14 days of delivery. Requests received after this period may not be eligible for an exchange.

We appreciate your understanding and are always happy to work with you when an item arrives damaged.